Terms and conditions

Using the Smith Gallery Shop
Making a purchase from the Smith Gallery could not be easier. Just browse our gallery, and click on any items that you wish to buy and add them to your shopping basket. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order. Previous customers can use their email address to call up any previously entered information.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your local currency.

We accept Visa, Mastercard, American Express, Switch, Delta and JCB cards.

Credit Card Security
All credit card orders placed using our Secure Online Shop are processed via our card processing agents, Secpay. Personally identifiable information provided to the Smith Gallery is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet. All Internet commerce transactions by Secpay are encrypted to ensure your data can only be read by themselves. When you submit your order you will see a 'yellow lock' symbol occur at the bottom of your browser. Once your credit card transaction has been processed you will leave the SecPay payment page and return to the Smith Gallery site, where you may continue to browse. No credit card details are stored on the Smith Gallery website.

Delivery & Handling
The Smith Gallery makes every effort to ship all items ordered by the online shop within 15 days of receiving your credit card approval or payment. If we should run into difficulty shipping within this period, we will promptly contact you for further information or let you know the new estimated shipping date. Delivery charges vary depending on the print type being ordered. Classic Series and Collectors Proof prints incure a delivery charge of £10 pounds whereas an order including a Masters Edition print will increase the delivery to £20.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Your credit card will not be charged until we are ready to ship your order.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. If the order is made from outside the UK or the EU then any local taxes or charges must be paid on receipt of the order.

Returns Policy
Your Statutory Rights, Cooling-off Period and Returns Policy. By law, you have the right to withdraw from your purchase of an item within seven working days of the item being delivered. This applies to all of our products.

To cancel your purchase under this cooling-off period, please contact the Smith Gallery as soon as possible. Please package the relevant items securely and send them to us with a copy of the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

The Bringey
Church Street
Great Baddow
Essex
CM2 7JW

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is damaged.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at:
www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other Statutory Rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at:
www.consumer.gov.uk/consumer_web/shopping.htm#4

Privacy Policy
Personal information associated with your name - including your E-mail address - is not collected unless you purchase from the site, in which case we'll keep your information for delivery and contact means and in order to communicate new product offerings.

There are times that we may request that you voluntarily supply us with personal information, including your E-mail address and possibly your postal address, for purposes such as correspondence, site registration, making a purchase, entering a sweepstakes, registering for a new product, or participating in an online survey.

Credit card numbers are only used for processing payment and are not stored or used for other purposes.

Like many other commercial web sites, the Smith Gallery website may utilize a standard technology called a "cookie" to collect information about how the site is used. The Smith Gallery uses 'server-side' session variables to reduce the use of cookies where possible.

Information Use
If you provide us with your E-mail address, or have done so in the past, we may upon occasion send you E-mail offers. We may use information you have given us to, for example, provide a service, measure consumer interest in our various services, and inform you about new products and services.

We do not share your personal information with other companies that offer related or unrelated services. If you do not want us to contact you, you can choose to "opt out," and the Smith Gallery will remove you from the mailing list.

Acceptance of Terms
By using this site, you signify your assent to the Smith Gallery Internet Privacy Statement. If you do not agree to this policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Please check this page periodically for changes. Your continued use of the Smith Gallery website following the posting of changes to these terms means you accept these changes.